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How to Install & Use Microsoft Support and Recovery Assistant (SaRA) in Windows 10

Posted on the 07 July 2020 by Viney Dhiman @vineydhiman

Microsoft offers a new Windows 10 Assistant tool called Microsoft Support and Recovery Assistant. Let’s learn how to download, install, and use it.

Microsoft Support and Recovery Assistant (SaRA) run a quick scan to figure out the real cause behind the issue and suggestion the best solution to fix the issue. In case, the tool fails to figure out the problem, then suggest users to contact Microsoft support via other methods.

Microsoft Support and Recovery Assistant offer support for Windows OS and Office which includes:

  • Windows 10
  • Windows 8.1 and Windows 8
  • Windows 7
  • Microsoft 365 (2019, 2016, or 2013, 32-bit or 64-bit)
  • Microsoft Office 2019 (32-bit or 64-bit; Click-to-Run or MSI installations)
  • Microsoft Office 2016 (32-bit or 64-bit; Click-to-Run or MSI installations)
  • Microsoft Office 2013 (32-bit or 64-bit; Click-to-Run or MSI installations)
  • Microsoft Office 2010 (32-bit or 64-bit)

In case, you want to use Microsoft Support and Recovery Assistant on your computer to fix issues, then here’s how to install it on your computer.

Install Microsoft Support and Recovery Assistant (SaRA)

1. Head over to Microsoft Support and Recovery Assistant download page.

2. Click on the Download button to grab the package.

3. Extract the zip file to obtain ClickOnce folder.

4. Inside folder, you need to run SaraSetup.exe and follow on-screen instructions to complete the installation.

Install Microsoft Support and Recovery Assistant

Once installation completes, Microsoft Support and Recovery Assistant will open up automatically.

Use Microsoft Support and Recovery Assistant (SaRA)

Launch Microsoft Recovery and Support Assistant tool. For that, type the name in Taskbar search, and when it appears click to open it.

Launch Microsoft Recovery and Support Assistant

When you open the application for the first time, I agree to accept Microsoft Services Agreement window will appear, click on I agree button to continue.

select the app you're facing the problem

After that, you will see the following screen show you list of the app for which this tool offers support. Here, select the app you are facing a problem with, click Next.

select the problem you're having

On the next screen, you will get a list of possible problems, select the issue, and then click the Next button.

After that, you need to answer question asked by Microsoft Support and Recovery Assistant tool and follow on-screen steps.

What are your thoughts about Microsoft Support and Recovery Assistant? Are you going to use it? Does the tool help in fixing the issue? Let us know your opinion in the comments.


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