Jnoble100
Running, technology, good service, leadership, digital, all things Apple, Hong Kong and the universe.
MY BLOGS
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Snowballs in Winter
http://snowballsinwinter.wordpress.com/
Running, technology, good service, leadership, digital, all things Apple, Hong Kong and the universe.
LATEST ARTICLES ( 85 )
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Customer Success Leadership as We Move into 2019
Copied from a recent guest blog post that I did recently for Simon Cooper from KUPR Consulting. 2018 sees us well and truly in the age of the customer and... Read more
Posted on 05 December 2018 TECH -
Customer Operations? Tell Me More.
It's not that long ago that sales operations was a hot new topic, helping companies utilise their sales data better to drive more efficiency and better results... Read more
Posted on 24 October 2018 TECH -
Who’s Looking After Your Customers’ Success?
What a great question to ask. Do you know the answer, and if not, who's finding it out for you? And even more importantly, do you know what your customers need... Read more
Posted on 10 October 2018 TECH -
What is Digital Transformation Really About?
It's the Service Desk and IT Support Show over at Olympia next week and I've been invited to take part in a panel discussion on Digital Transformation, hosted b... Read more
Posted on 31 May 2017 TECH -
Are You Delivering Excellent Service?
I too often hear the phrase service excellence used these days when describing technology delivery services, and in most cases there's no definition of what thi... Read more
Posted on 17 September 2014 TECH -
6 Great Customer Success Principles to Live By…
... and you learnt them all in pre-school. A great article that I read today and well worth a re-post. Written by Dennis Hennessey - Six Great Customer... Read more
Posted on 20 June 2014 TECH -
How Does Your Company Culture Stack Up?
A great article from Mashable - by Lauren Drell on improving your company culture. All the tips make perfect sense and are not too difficult to do - but they... Read more
Posted on 22 November 2013 TECH -
Nothing Will Ever Top This Volvo Ad
A quick follow-up post on the viral Volvo ad with Jean-Claude Van Damme (JCVD) in - after seeing more posts of the ad on our favourite social media platforms! ... Read more
Posted on 21 November 2013 TECH -
The Strange Life, Death and Rebirth of the CIO and What It Means for the Future...
A re-blog from a very good article earlier this month on ZDNet (by Steve Ranger - the UK editor-in-chief of ZDNet and TechRepublic) which follows the same them... Read more
Posted on 21 November 2013 TECH -
Creativity, Advertising Genius and a Bit of Flexibility
Every so often I see an ad that is so mind-blowingly clever, and it can be for something I might have no plans of ever purchasing! Case in point last week... Read more
Posted on 20 November 2013 TECH -
Creativity, Innovation, Advertising Genius and a Bit of Flexibility
Every so often I see an ad that is so mind-blowingly clever, and it can be for something I might have no plans of ever purchasing! Case in point last week... Read more
Posted on 20 November 2013 TECH -
CIO-DNA Part 2 – Joining the Dots
A couple of other points and thoughts from the BCS CIO-DNA event a few weeks back - these ones on the theme of better aligning with the business. Technology's... Read more
Posted on 19 November 2013 TECH -
Time to Move to a New Domain!
Well I’ve been here on good old WordPress.com for 2 years now and it’s time for a change and a move to my own Jason Noble domain. The .com one is in limbo and i... Read more
Posted on 08 November 2013 TECH -
CIO-DNA – an Event Hosted by BCS
I attended the CIO-DNA event earlier this week, hosted by the BCS Elite Group, the BCS London South Group and the IOD. It was a 1/2 day session with... Read more
Posted on 07 November 2013 TECH -
What is Customer Success All About?
Two relatively recent formal functions within businesses are those of customer engagement and customer success. Clearly not new as in we’ve not been focusing o... Read more
Posted on 03 November 2013 BUSINESS, TECH -
CIO Connect 2013 Conference – Thoughts, Ideas and Observations
I was invited recently to attend the CIO Connect 2013 Conference in London, billed as the IT leadership conference in 2013 and this year with a theme on the... Read more
Posted on 20 October 2013 TECH -
Has Your Service Bubble Burst? #custserv #custexp
Continuing the theme of the last post, and some good conversations that followed, I want to think about what happens when service goes wrong and the service... Read more
Posted on 09 September 2013 TECH -
Has Your Service Bubble Burst?
Continuing the theme of the last post, and some good conversations that followed, I want to think about what happens when service goes wrong and the service... Read more
Posted on 09 September 2013 TECH -
Have You Been Caught in a Service Bubble?
Service bubbles? So what are they? They're the places you are when you're being looked after and experiencing a brand's great and amazing service - and... Read more
Posted on 31 August 2013 TECH -
Have You Been Caught in a Service Bubble? #custserv #custexp
Service bubbles? So what are they? They’re the places you are when you’re being looked after and experiencing a brand’s great and amazing service – and... Read more
Posted on 31 August 2013 TECH