Jnoble100

LATEST ARTICLES ( 85 )

• Transforming Lives One Small Habit at a Time: A Glimpse into ‘Atomic Habits’

  

  Last year was a very difficult and sad year for me and my family, losing my mum and my dad within 7 months of each other. I'm blessed with a wonderful family... Read more

  Posted on 07 February 2024 TECH

• Revolutionising Business with ‘The Lean Startup’ Approach

  

  In the dynamic world of startups, where agility meets innovation, The%20Lean%20Startup">Eric Ries's "The Lean Startup" stands as a pivotal guide for... Read more

  Posted on 06 February 2024 TECH

• Unveiling the Secrets of Monopoly: A Dive into ‘Zero to One

  

  In the ever-evolving landscape of the technology industry, where innovation is the currency of success, Zero%20To%20One">Peter Thiel's "Zero to One" emerges... Read more

  Posted on 04 February 2024 TECH

• Embracing Cultural Evolution in the Tech-Driven World

  I wrote about company culture over 10 years ago and that previous post has been getting a lot of attention over recent weeks. That made me think - how has... Read more

  Posted on 30 January 2024 TECH

• Amp It Up – Leading For Hypergrowth

  

  I love Christmas for having more time for diving into great book - and not just those you were lucky enough to get for Christmas presents. A great one I've... Read more

  Posted on 27 January 2024 TECH

• Commanding the Ship: Astronaut Strategies for Navigating Success and Leadership

  

  Ever wondered what it takes to think like an astronaut? Chris Hadfield's 'An Astronaut's Guide to Life on Earth' offers a rare peek into the mind of a spacefare... Read more

  Posted on 24 January 2024 TECH

• “🚀 The Next Chapter in Customer Engagement: Beyond QBRs to Customer Value Reviews

  It's clear we're on a transformative journey when we look at how to deliver real value to our customers, but how do we effectively implement this... Read more

  Posted on 23 January 2024 TECH

• Evolving Customer Success: The Path Ahead In 2024

  The feedback on my last post about the changing landscape of Customer Success was so good to see and it's clear we're going through a transformation now. The... Read more

  Posted on 16 January 2024 TECH

• THE Customer Success Book

  This is one of the original and still one of the best reads on what customer success is all about, where it came from and why it's so critical to businesses... Read more

  Posted on 10 January 2024 TECH

• Explain What Customer Success 🛃 is to a 10 Year Old – Care of ChatGPT… 💻

  "Alright, let's break down what customer success is in a simple way: Helping Customers: Imagine you've bought a new video game. Customer success is like having ... Read more

  Posted on 09 January 2024 TECH

• Dare To Lead

  

  Christmas is my favourite time of the year and I always love getting new books (well actually that's not just at Christmas). One book I'd highly recommend and... Read more

  Posted on 06 January 2024 TECH

• Unlocking Customer Lifetime Value: The Key to Long-term Success

  

  Customer Lifetime Value (CLTV) holds the key to long-term success in business. Unraveling the potential of CLTV is crucial for building lasting relationships an... Read more

  Posted on 06 January 2024 TECH

• Why Is Customer Experience So Bad?

  A huge generalisation but why is customer service not where it should be today (particularly when it comes to big organisations and call centres)? 5 common... Read more

  Posted on 19 December 2023 TECH

• Customer Success Has Changed

  The world has changed and very rapidly over the last few years and our what were "traditional" customer success teams and functions have shifted massively and... Read more

  Posted on 12 December 2023 TECH

• Strategic Customer Success for Growth: A Guide for CSMs and Business Leaders

  In the fast-paced world of SaaS and technology, Customer Success Managers (CSMs) are the linchpins of growth. But are you working strategically with your... Read more

  Posted on 16 October 2023 TECH

• New Customers Only

  

  "New customers only"... ... this is a phrase I really don't like to hear but sadly it's still widely used in many B2C industries and businesses - including... Read more

  Posted on 13 May 2022 TECH

• Combined Thoughts on “Everything As A Service”

  

  These are some thoughts captured and co-written by Stephen Danelutti and Jason Noble, two long time contributors to the world of Everything As a Service (XaaS)... Read more

  Posted on 04 July 2020 TECH

• A Practical Guide to Customer Centricity

  

  We know the theory and we know we need to be more customer centric. The biggest challenge for many organisations is how do it, at both the strategic... Read more

  Posted on 22 February 2019 TECH

• Being Customer Centric Shouldn’t Just Be a Concept

  

  Being customer centric shouldn't just be a concept - we need to approach it as our company missions. We've been trying to be more customer centric for a long... Read more

  Posted on 15 February 2019 TECH

• Being Customer Centric

  

  A great way to think about customer centricity that really resonates with me: "A business is customer centric when it delivers on-going growing value to and... Read more

  Posted on 12 February 2019 TECH