Business Magazine

The Telephone Game and an Honest Mistake... Or a Deceitful Homeowner?

Posted on the 26 April 2011 by Homesmsp @HomesMSP

Do you remember the telephone game? You'd get a bunch of kids in a circle, and the first kid would whisper a phrase in the next kids ear, and then that kid would whisper it to the next, and so on. Once the last person heard the message, they'd say aloud what they heard, and everyone would have a great laugh because the message was never even close to what the first person said.

While this is all great fun for kids, it's frustrating when it happens in the real estate world... especially when it happens on purpose. If you read my blogs with any regularity, you already know that I'm passionate about my work and I stand behind my inspection reports. I welcome challenges to my calls, and I stand behind them... but sometimes I don't get the chance.

Some time ago, I inspected a home with a 23 year old Trane furnace where I was able to remove the back panel to get a clear look at the heat exchanger. Many older Trane and GE furnaces have these removable panels which makes inspecting the heat exchanger a piece of cake. I found obvious cracks in every single port of the heat exchanger, so I told my client to replace the furnace, and I even included photos of the cracked heat exchanger in my report. This should have been a no-brainer furnace replacement, but it didn't work out that way.

Back of GE Furnace
Cracked Heat Exchanger

Two days later I received this voicemail - the choppy parts are where I removed the agent's name, house address, and the name of the HVAC contractor:

Click here to hear the voicemail - You just cost me a lot of money

Troy
I think I had steam coming out of my ears after I listened to that message. Who told the owner to hire a heating contractor to "inspect my comments"? Certainly not me. Weren't my photos of the cracked heat exchanger good enough? Above all, why would a contractor say the furnace was perfectly fine? I don't know of any contractor that would use language like that about a 23 year old furnace. The best thing I've ever heard a heating contractor say about a 23 year old furnace is "I can't find any problems with it." This didn't make any sense.

I had to get to the bottom of this, so I waited several hours until I was calm enough to speak in a civil manner, and I finally called the listing agent back. I got the name of the heating contractor and called him to chat about the furnace. The contractor sheepishly admitted that he wasn't aware that this furnace had a removable back panel, so he never found the cracks.

I asked the contractor why he would have said that there were "no cracks at all" and that there was "nothing wrong with the furnace, at all". Can you guess what he told me? He said he never said that. The contractor told the homeowner that the furnace was heavily rusted, 23 years old, and most likely did have a cracked heat exchanger, but he couldn't find any cracks.

I called the listing agent back and told him what the contractor told me. The listing agent apologized and said he wasn't even the person that talked to the contractor in the first place; he was just repeating what the owner told him. Huh. There's the telephone game. I told the agent that I didn't envy his job.


You Might Also Like :

Back to Featured Articles on Logo Paperblog

These articles might interest you :

  • Shilo Sanders- Son Of Deion Sanders Thanks Courts For Allowing Him To Live With...

    Shilo Sanders- Deion Sanders Thanks Courts Allowing Live With Pilar

    ChristianNews Shilo Sanders, the son of NFL Hall of Famer,  Deion Sanders took to twitter to “thank” the courts for allowing him to live with his mother, Pilar... Read more

    The 04 August 2017 by   Firstladyb
    SPIRITUALITY
  • “I Feel Great”

    Feel Great”

    Jakub went to his doctor's office believing that he had a back injury, but returned with a chocking diagnosis instead. He had type 2 diabetes - in spite of... Read more

    The 04 August 2017 by   Dietdoctor
    DIET & WEIGHT
  • July Allotment Recap (2/2)

    July Allotment Recap (2/2)

    Sunday afternoon saw us return bravely to 24a even though there were more thundery showers foretold by the weatherman. I will admit that I guffawed at the... Read more

    The 04 August 2017 by   Chrryblossomtat2
    GARDENING, HOME
  • Culinary Delicacies in Croatia- What to Eat and Drink in Croatia

    Culinary Delicacies Croatia- What Drink Croatia

    In my earlier post, we spoke about how Croatia is a stunning European destination, let us now see what are the culinary delicacies in Croatia or what you can... Read more

    The 04 August 2017 by   Kash Pals
    FOOD & DRINK, A-CLASSER
  • #Golf Training Aids Spotlight: The Delta Putt

    #Golf Training Aids Spotlight: Delta Putt

    Do you consider yourself to be a strong putter or do you feel you could improve your make percentage on the green? Most amateurs could use help with the flat... Read more

    The 04 August 2017 by   Golfforbeginners
    GOLF, SPORTS
  • Three Incredible Hikes in Southern Iceland3 Min Read

    Three Incredible Hikes Southern Iceland3 Read

    Nature takes center stage in Iceland, where there's a stunning view around every bend: massive glaciers, expansive lava fields, powerful waterfalls, black sand... Read more

    The 04 August 2017 by   Healthytravelblog
    TRAVEL
  • What I Wore: Daytime Pajamas

    What Wore: Daytime Pajamas

    Pajama top: ELOQUII (14) | Pajama pants: ELOQUII (14) | Shoes: ASOS (similar) | Earrings: J. Crew ( same in different colors, similar concept in same color) |... Read more

    The 04 August 2017 by   Wardrobeoxygen
    FASHION, SELF EXPRESSION, SHOPPING

Magazines