Media Magazine

The Marketing of the South China Morning Post Relaunch

Posted on the 16 May 2011 by Themarioblog @garciainteract

TAKEAWAY: While we labored over typographic styles, photo sizes and color palettes, the marketing department of the South China Morning Post walked right by our side for the past 8 months.  Anne Wong, marketing director, wanted to know every detail in the process before creating her campaign.  That campaign, Make Everyday Matter, has now accompanied us thru the relaunch and has enough power to become a brand statement for years to come.

An all encompassing marketing campaign with a simple premise

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I speak to the gathering at a gala to launch the new South China Morning Post against the backdrop of the Make Everyday Matter campaign (photo by Edward Wong, SCMP)

Anne Wong is diligent, smart, a woman who perseveres, listens carefully then presents her ideas in an easy to understand manner.

So I was not surprised when her final marketing campaign for the relaunch of the South China Morning Post appeared this week, a great companion for a fantastic project, the icing on the cake. I usually don’t devote space to marketing strategies here, but here is an exception.

Anne and her team devoted months to studying what we were doing, sitting in long strategy meetings with editors and designers——something that many marketing types simply don’t do.  I now realize what a difference it makes when the marketing people are organically built into the process from day one, as opposed to making a hasty appearance during week 21 of a 24 week project.

Anne knows that she and her team have major challenges ahead of her: attracting younger Chinese readers living in Hong Kong, not alienating the core base of ex patriates who trust the South China Morning Post now for 108 years to bring them their news in English, and, making sure that the newspaper readers feel that they need the SCMP to be well informed about Hong Kong, China, Asia and the world.  They are also quite aware that the digital revolution have brought with it other platforms to satisfy the informational need function.  I have seen Anne and her team reach out to the various platforms, not just print.

A campaign on display

From billboards on buses and throughout the city, to point of purchase displays, to insinuating the Make Everyday Better statement into stories that, indeed, deal with people who make everyday better, this is a far reaching campaign, and, as I told Anne during our gala evening in Hong Kong tonight: a campaign with legs.

The statement Making Everyday Better is simplistic, and effective because of it.

Who can be against making everyday better?

Don’t we wish each of our days was better than the last?

Doesn’t the idea of making everyday better entice us to do something to achieve it?

A short interview with Anne Wong, marketing director, SCMP

Mario: What was the major challenge as you planned this major marketing campaign to relaunch the South China Morning Post?

Anne:

The South China Morning Post is 108 years old, but we needed to grow younger and be more relevant. It is about proactive evolution, not desperate revolution; what we had was still winning awards and enjoyed a body of loyal existing readers.

However, there always comes a time to state your position more boldly.  Our brand values have always been: trust, credibility, authoritative, insightful.  But the new media user wants more: engagement, interaction, social currency, quick takes.  The one common thread amongst all readers, past, present and future, is the drive for information that empowers them to make better decisions, understand the world around them more fully, enable them to engage in a social community more effectively. Our brand tagline “Make Every Day Matter” reflects a portfolio of products that help them do just that.

Mario: How do you see the work of a newspaper company marketing director today different from let’s say five years ago?
Anne:   

Five years ago, newspapers weren’t competing so hard for a share of reader time. Now they’re competing not only for time but also finding it harder to differentiate and provide nuanced content in a timely enough fashion that is valuable to readers.  Today, more than ever, it’s more important for media companies to define their unique product and brand values. This requires a firm understanding of the target audience and what matters to them across various media platforms. Brand advertising was probably unheard of for newspapers 5 years ago – it was always product advertising. Now with the commoditization of news, it’s the brand promise that will help differentiate.

Promoting the supplements

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Front page wrapper

Prior to the launch, this wrapper was used around the front page, promoting the coming event.
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Banners etc

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Teaser ads


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Buses, billboards, newstands

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Promoting the notion that print is eternal, as quoted from William Powers’ Hamlet’s BlackBerry during gala presentation

TheMarioBlog post #774

 

South China Morning Post: new beginnings in a new Hong Kong, new China

TAKEAWAY: Today, Hong Kong’s best known English language daily appears with new look, new content, daily tab supplements and changes across the platforms. It culminates an 8-month project in which we examined every column, every page.

Hong Kong’s premiere English language daily introduces changes

 

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Billboards like this one on a local bus appear all over Hong Kong. Tomorrow in TheMarioBlog: the marketing of a newspaper’s relaunch

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Here is today’s front page (first edition)—will update as more editions appear

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South China Morning Post introduces changes across all three platforms today


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Midnight and the press is running in Hong Kong, printing the first edition of the SCMP


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Before and after front pages (in the prototype stages of the project)


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Prototype of the Sunday front page for the South China Morning Post


The marketing of the South China Morning Post relaunch
Opening of Asia section: notice column of visual briefs, where many photos from around Asia tell a mini story via caption


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The Back Page of Section 1: photographers in the staff of the SCMP use their smart phones to take pictures during assignments; the editor invites readers to send their own


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Inside sports page

 

My first impressions of Hong Kong’s South China Morning Post are from 2000 when I arrived in the city of skyscrapers that sit on hills like bleachers in a football stadium to redesign The Wall Street Journal Asia.

Here we were converting the big WSJ broadsheet to compact size, but everyday, folded and wrapped in a small cotton bag, would be the South China Morning Post hanging from the door knob of my hotel room.

It was big, contemporary looking and a bit schizophrenic in terms of headline sizes, the stories it displayed on Page One—-one day heavily into the local political scene, the next a sort of cinema noir story about murder in one of those narrow alleys one finds behind the 78-floor towers. So each morning I would look at the SCMP, and, although I liked the energy and modern feel its typography and design evoked, I always wondered silently what I would have done with it if given an opportunity.

That opportunity came in mid 2010 when I had a call from then editor Reg
Chua
, who, coincidentally was the editor of the Asian Wall Street Journal when we converted it to a compact format.  It was a surprise t hear that Reg was now editor of the SCMP, but also to hear that my friend Steven Tan, with whom I had worked in a redesign of The Star, in Kuala Lumpur, Malaysia, had also joined the SCMP as manager.  We agreed to meet and it was like going home to sit with Reg and Steven and map out the rethinking of the South
China Morning Post
that premieres today.

(Note: Reg accompanied us in the first stages of the project but resigned in April.  He was replaced by acting editor Cliff Buddle, a veteran of the SCMP, whose enthusiasm, talent and professionalism allowed for a seamless transition and eventual culmination of the project).

In the beginning


The Hong Kong of 2011 is not the same I discovered I’m 2000.

Following the much celebrated transfer of sovereignty over Hong Kong from the United Kingdom to the People’s Republic of China in July 1997, Hong Kong has continued to grow upwards into the sky, but continues to provide some od the world’s best shopping, especially of the luxury kind.  It is a young place, and one seas a sea of very young faces at every street corner while waiting for the traffic light to change; those double decker buses with the gigantic Gucci or Prada billboard ads on the side often resemble school buses, young faces peering from the windows.


This is the challenge for the South China Morning Post: to attract these young people and to convert them into habitual readers.  Although these young people are bilingual , it is chic to speak Cantonese or Mandarin more so than English.  The new SCMP would like to show them that it does not have to be, and that reading the English daily will allow them better opportunities both at home and abroad.


Although the newspaper’s marketing campaign, created by Anne Wong, SCMP Marketing Director,  echoes this (Make Everyday Matter), the real proof is in how the editors develop consistent content strategies that prove the point daily.

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New content, new navigation

From the very beginning, I was aware that this project would not be a mere cosmetic exercise, or another redesign (of which the SCMP had plenty in its 108-year history).

Instead, the task—-and the challenge—- would be to rethink the 108-year-old English language of Hong Kong for a new generation,a new Hong Kong and, of course, the new powerful and vibrant China.

And, as with newspapers everywhere we had to address the issue of how a printed newspaper thrives and survives in a multi platform world.

The mini newspaper concept

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The first four pages constitute a mini newspaper: if the reader goes through these, he/she gets a good idea of what is going on


In a world with tons of information transmitting 24/7, and with impatient readers/users, the newspaper has to offer the type of content flow that adjusts to the lifestyle of those who consume it.

We created the mini newspaper concept to serve that purpose.

The mini newspaper is actually the first four pages of the new South China Morning Post: The front page with the news that you must know plus a window to the best of the inside,the second page a briefing agenda to Hong Kong and China today,with the photo of the day and quotes of relevance; page 3 a second front page packed with more news you should know before getting out to work; page four, focusing on one big theme of the day.

If all that a reader in a hurry reads is those four pages,  he has a thorough idea of his world today.

Starting with page 5, the rest of the sectionalized content appears, starting with China news.

Daily tab supplements

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Today’s tabloid section: Money Post, a weekly guide to business and finance news, consumer information

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Three of the five new supplements, all tabloids, appearing daily


There will be new lifestyle topics covered through daily supplements in tabloid format,from Health to Food to Money, these subjects which redefine the concept of news and extend it to embrace that which is important in the readers’ lives.

The logo

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There was never a discussion of changing the logo of the South China Morning Post, but we wanted to clean it a bit, give it more style, and I wanted to. Trey the impact it would have with a blue background color, reversing the letters in white.

As we often do, we commissioned Jim Parkinson to take a look at the logo and offer us hips ideas, which he did in his usual masterful way (see below).  The reversed blue logo appealed to many in the management team, so it was decided that we would use it for the Sunday edition.

The typography

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The type scheme selected for the new SCMP combines
Farnham and Amplitude for headlines; Utopia for text; and Freight for headers.

The colors

img src=“http://garciamedia.com/images/blog/color_coded_scmpjpeg_thumb.jpg” style=“border:0;“ alt=“blog post image” width=“490” height=“274” />

Part of the process to ease navigation is the color coding of sections.

We created the color palette you see here, assigning specific colors to the various sections and subsections of the newspaper, inspired by the backdrop of colors that is this magnificently scenic city of Hong Kong and its surroundings.

The Post

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On Sundays, the SCMP publishes Post Magazine, a semi glossy publicación with a variety of content such as features, fashion, food and wine, design, lifestyle and interviews.

Here we created a different logo emphasizing the letter P for Post, and allowing for a systematic index navigator on the cover.

The SCMP iPad edition is here


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Home page of the new iPad app edition for the South China Morning Post


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Important to notice that the lead stories for print and iPad edition are totally different, underlining the importance of differentiating: the Hong Kong edition of the printed newspaper may emphasize a very local story, while the more global audience of the iPad edition craves features and more analytical stories.  In this case, the printed newspaper carries a story on health: Hong Kong must act now to contain an alarming number of blood infections from deadly superbugs that are resistant to antibiotics, a leading researcher warns. Here is where a dedicated iPad edition editor makes the difference.
The iPad edition also opens with a health related story, but, in this case, about mental illness in Chine: the mainland still lacks a law governing the treatment of the mentally ill. Here is where the presence of a dedicated iPad editor makes the difference.

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Here you see the evolution from the 1.0 to 2.0 versions of the South China Morning Post iPad app edition


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Opening of China section: notice screen by screen navigator ready at the touch of screen


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Opening of City section

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Opening of Business section

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Opening of Sports

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One photo from the photo gallery


While the South China Morning Post launched its first iPad app, version 1.0 in November, we thought it would be timely to develop the 2.0 version to coincide with the launch of the printed edition.

Working closely with Ben Abbotts and Etienne Maccario, of the SCMP Digital Team, we decided to evolve from that 1.0 version which was more like a miniature replica of the newspaper, and to emphasize the larger photos, which will also be a trademark of the new printed edition.

In addition, we pick up the color code, typographic scheme and overall look and feel here.

The team

We counted with the assistance of a wonderfully creative team to achieve the good results shown in the South China Morning Post that premieres today: our Garcia Media art director, Jan Kny; the SCMP’s art director,Troy Dunkley. For the Post Magazine’s redesign our Garcia Media art director was Nai Lee Lum, working closely with the Post’s art directors,Steve Ellul, and Catherine Tai. Other SCMP designers involved: Stephen Case, art director (Graphics & Illustration), Editorial; Simon Scarr, graphics director; Carl Jones, team head, Design and Layout; Ung Mah Pheng, Editorial Production Manager; Matthew Masiruw, Design trainee

For the digital platforms: We at Garcia Media worked with the SCMP’s digital editor, Ben AbbottsMario Garcia Jr. , of Garcia Interactive, continues to work with Ben on further development of the online edition; I work with Ben on the iPad edition.

Today’s pop up moment

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Bild takes us to the Cannes Film Festival and you can play with the Palm d’Or.

 

TheMarioBlog post #773

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