Savvytel is a mobile provider that i have been promoting for several years now. In fact i still have two active sims at the moment used by my parents. several years ago they went through a massive transformation moving from Vodafone network to Optus and whilst the change brought benefits and opportunities, the changeover confused and lost them lots of customers.
Through the various forums yesterday, there was talk that their customer service staff were advising customers that they where shutting down. mind you this is not the first time i have heard this rumor. last time it circulated was last year.
The difference this year is that the competitive landscape has changed and customer needs around voice and data is also changing.
Savvytel offers two popular plans, Credits Never Expire plan and SavvyLite. Both really good value offers and it would be a real shame for the market to lose them.
What the forums are saying is that customers have been told that they can no longer start new plan nor recharge. What this means for existing customers with an active balance is yet unknown. the website is still active and no communication has been issued.
The business could in fact be shutting down, it could be in the process of being sold. There could also be some other explanation linked with their Optus relationship.
Hopefully we don’t lose them or atleast their plans. If they are to shut down, let’s hope that customers are given 60-90 days to use their credit rather than simply losing it.
As a promoter of their services, I can say that I have noticed a complete stop to sales of Savvytel and was puzzled why, given the numbers where always rather consistent. I suspected that something might be happening with tracking codes being removed. The website however never stopped working.
I also recharged a family members prepaid account only 2 weeks ago and all was good.
More on this over the next few days.
