Whatever you put out there – you’re gonna get back. Sure sometimes you can be nice as pie and still get treated poorly – but more often than not when you are nice you will get back nice. But it’s not just what you say… it’s how you say it. If you are face to face – consider what your face is saying while you are talking. Are you rolling your eyes? Are you looking completely tense and frustrated? Are you making eye contact? Your face and your actions play a big part in how your words come across. So you can’t say “excuse me” when someone is in your way – while making a disgusted face – and expect to be excused without getting an attitude back. When you act mean chances are you’ll get mean back. Think about what you are putting out there and what you’d like to receive back. Imagine how much smoother your day will be just be slowing down to think about what you are saying and doing.