On my way back to my car on 16 January 2013 at ORTAMBO Airport this happened when paying for parking to about 5 of us
Parking lot 3 @ortambo_int not giving change.. 5 people lost R5 including me and they asking us to all look for the parking office!—
(@WeszMadz) January 16, 2013
ORTAMBO responded
Here is evidence.. Fix it “@ortambo_int: @WeszMadz pls DM your cell to us so we can contact you immediately” http://t.co/e0qeVH9z—
(@WeszMadz) January 16, 2013
Quick Response, they really want to help, I’m thinking, Yeah Right
@WeszMadz We would like to send someone out to come and assist you. Please could you advise on your specific location?—
O.R.Tambo Int (@ortambo_int) January 16, 2013
This is getting serious now, they want to refund the R5
@WeszMadz Please DM us your email address so we can get in contact and ensure the monies overpaid is refunded.—
O.R.Tambo Int (@ortambo_int) January 16, 2013
By then I had left the change and the building
I have left.. @ortambo_int—
(@WeszMadz) January 16, 2013
Three Weeks Later……
I land at ORTAMBO from one of my business trips and I check-in on FourSquare and send the check in to Twitter
We here (at @ortambo_int w/ 10 others) 4sq.com/Wz6yVY—
(@WeszMadz) February 08, 2013
And then this happens!
@WeszMadz Evening Wesz. Are you flying in or out. Any further problems with parking pay point since the last incident?—
O.R.Tambo Int (@ortambo_int) February 08, 2013
Yoh! U remembered “@ortambo_int: Evening Wesz. Are you flying in or out. Any further problems with parking pay point since the last incident—
(@WeszMadz) February 08, 2013
@WeszMadz of course we remembered, you are important to us and we don't like unhappy customers. Glad you are impressed
—
O.R.Tambo Int (@ortambo_int) February 08, 2013
—
Howz that for Customer Experience, Use of Social Media. Am still wondering how they remembered after three weeks
