Microsoft Surface Fiasco - UpdatePosted on the 17 January 2013 by Thismomloves
Here's an update, as of today.
To begin, the tablet was a total hit as a Christmas gift, and all four of us love it and use it constantly. The girls use it just as they would an iPad for games and taking pictures and videos. We can also use it for work, as it comes with Microsoft Office and a built-in kickstand to hold it up. I purchased the type cover as well, which is a click-in keyboard also conveniently doing double-duty as a cover when you fold it up.
So you get the idea that product quality is not at all in question.
Customer service, however...
I returned the second tablet (which was sent to me in error) on December 12th, and as of January 2nd, the amount was not yet credited to my Visa. My next step was going straight to Visa themselves, and they began the process of disputing the charges, which means that they credited the money back to me while they investigate.
I let Microsoft know about this, and was told that once the dispute process has begun, there's nothing else they can do. I disagreed, and said that they still had not yet done anything to compensate me for the ridiculous waste of my time. (This is very much not like me, which tells you how incredibly frustrating the experience has been.)
So, after more time passed, I was sent a $50 code to use towards another online purchase (not valid in-store). I don't know what I was expecting, but trying to make me feel better by allowing me to once again shop online with them didn't exactly do the trick. However, they did make an effort (they could have done nothing), so I went online and chose a $34.99 case to use for the Surface. I went through all the steps and at the end was told that the code was not valid. I'm not kidding.
A couple of days and e-mails later, I was sent a new code (this one had a "CAN" instead of a "US" in it, which I assume was the problem) and the order went through. Three days later, the case was sitting on my front step.
A happy ending? I guess so...(she typed halfheartedly)...
These articles might interest you :
Microsoft’s prototype smartwatch testing has moved over to its Surface team. Sources familiar with Microsoft’s Surface plans have revealed to The Verge that... Read moreThe 16 July 2013 by Palmgear
will have to do something out of this world to be able to compete with Android and iPad, It is a tough time for Microsoft and is off-Ideas in terms of... Read moreThe 08 December 2012 by Telecolumnist
Total Views : 25 ... Read moreThe 01 November 2012 by Revcrew
GADGETS, SOCIAL MEDIA, TECH
Microsoft and Blackberry have both cut prices on their flagship products in a bid to boost sales as the two tech giants struggle with sales. Read moreThe 15 July 2013 by Adeyemiadisa
Microsoft is offering its users in the U.S or Canada free Touch or Type Cover with each purchase of Surface RT tablet till June 30th. Read moreThe 01 June 2013 by Visakh1234
I am not a demanding customer. I hate to return things, I apologize for bothering staff, and I avoid conflict at all costs. You need to know that before you... Read moreThe 17 December 2012 by Thismomloves
Digital Trends reports that Oprah Winfrey tweeted “Gotta say love that SURFACE! Have already bought 12 for Christmas gifts. #Favorite Things.”Sounds like a... Read moreThe 22 November 2012 by Nottheworstnews
CURRENT, HUMOR, SOCIETY
MOST POPULAR FROM TECH
- Telegraph.co.uk Interviews .XYZ Daniel Negari “Who Has Already Made $6.4 Million” on .XYZ by Worldwide
- Another Case of Cybersquatting Paying off by Worldwide
- Awesome LEGO Turntable Made Out of 2400 Bricks by Nrjperera
- Apple Might Launch 3 New iPhones This Year by Anna Peterson
Academy Awards Samsung Harry Potter European Union China True Blood X-Factor Michelle Rodriguez The Box Office Russia Valentine's Day Economy Climate Change John Galliano Christmas Apps Apple Lady Gaga Egypt Winter Sports Halloween Lance Armstrong Turkey Mitt Romney iPad North Korea Nuclear Energy Mardi Gras Barack Obama Rick Perry
MOST RECOMMENDED IN TECH
- Android Studio Vs Eclipse – The Android IDE by Rohit Sharma
- Mike Mann Is On Firing Selling $76K in Domains That Cost Him Less than $750 Total by Worldwide
- 4 Tools for Customizing WordPress Themes and Blogger Template by Babanature
- Microsoft Empowers Youth at YouthSpark Live Vancouver by Trendytechie