- Date: February 20, 2014
- Posted by Litcom Team
- No Comments
- Category: IT Management, Project Management
One of the most important and challenging tasks of the Project Manager is to set and manage the expectations of their stakeholders throughout the project and program life cycle. Below are some great tips by Nestor E. Arellano, from IT World Canada.
For the full article, please visit:
11 ways project managers can manage expectations
Take part in the planning stage – Being involved in the early stages of the project planning gives project managers a significant advantage in having their side heard. Expectations for IT projects are typically set down by senior management with little regard for the details that will affect delivery dates.
By taking part in the process, a project manager can help define measurable objectives, raise potential issues and be aware of things that will guide the project management team in seeing the project through.
Get a clear scope of the project – Make sure you have a clear picture of what the project involves at the very beginning. This will have project managers make sure that scope creep is contained.
Make sure the project team has a list of the key focus of the plan. This list should be reviewed weekly and evaluated to determine the impact of any changes on aspects such as cost and schedule.
Involve all stakeholders – Make sure all the pertinent people or departments are involved in the planning. This way people who are going to be doing the work understand what the project is all about.
Ensure communication among team members – Develop a communication plan which covers the scope of the project, owners of each task, status updates and people to notify when issues come up.
Have a schedule of milestones – Keep the team up to date an on track by creating a calendar of what when certain tasks are due and what work has been completed.
Develop and escalation strategy – Work with management to set up a clear guidance on what issues need escalating and which ones don’t. Discuss with your team what and when issues need to be escalated and how to escalate them. This will provide team members the accountability and solve issues that they can at their level.
For additional resources, please read Jennifer Schiff’s : 11 Project Management Tips for Setting and Managing Expectations
The Litcom Approach
Litcom provides project management expertise and skilled resources to assist our clients in a variety of project management capacities including:
Rescuing troubled projects
Often projects ‘come off the rails’ for a number of reasons and it takes a seasoned, skilled Project Managers to bring things back on track. Our seasoned Project Managers have deep knowledge of process and business to accompany their technical expertise. They are skilled at finding problems and bottlenecks and implementing solutions. We have the right people with the know-how and experience to take the appropriate steps and to make the right adjustments to put a project moving in the right direction.
Coordinating multi-vendor implementations
Complex projects, with a number of vendors (software, hardware, implementation, etc.), can become unwieldy to manage, especially for unseasoned project managers. Litcom’s project managers are deeply aware of the challenges balancing the agendas of many groups including the client’s management group, the project team and the vendors. Each of our project managers have many years of experience and have the right balance of expertise and temperament to ensure successfully delivery.
Establishing and launching PMOs
For organizations looking to take their planning and management of IT-related projects to the next level, a PMO is a critical piece of the puzzle. Litcom’s project management team has the depth of experience and has been involved in numerous strategic projects where the establishment and operation of a well-running Program Management Office is the linchpin for the success of the IT function.
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