Most of the Organizations generally outsource Computer Network Support to an IT services company rather than having team of proficient computer specialist.
Four different ways are there to solve a Network related problem and provide IT support fort Lauderdale or IT maintenance to the consumer:
Onsite tech support: Most traditional type of IT support fort Lauderdale and it reserve the bragging rights of the best way to solve the network related IT Infrastructure.
PROs:
- It is the most interactive “Human approach”
- specifically conducted network support IT service, easy for inspection
- Strongly in demand by customers who are willing to deal with specialist with as little insulation and barriers.
- Te most prominent way investigate, troubleshoot hardware related issues such as audio, video, unbootable devices
CONs:
- Availability issues a subject to a certain response time
- operating cost is high because of drive time required for a technician to reach onsite
Remote desktop support: Remote desktop support is readily available service, regardless of physical location, only concern is there’s should be good quality Internet connection on both sides.
PROs:
- interactive when there is urgent need
- Response time is quite low in comparison to other network support services
- allows for copy / paste, file transfers unlike
- It’s the fastest way to solve network related IT maintenance or provide IT assistance.
CONs:
- Generally it fails to detect the hardware failures if any
- Not much efficient in dealing with audio and video performance issues
Phone Support
PROs:
-
An easy and prompt way available
CONs:
- A time taking process as the user usually need to read from a computer screen and verbally describe visual information also it takes time to relay commands and actions that need to be executed
- Vital important information is not readily visible also It consultant is more prone to errors due to spelling errors and miscommunication.
Email or forum support: As the schedule of both the consultant and the consumer can be synchronized this is the most flexible computer network support.
PROs:
- There is a choice copy & paste commands and instruction can be given so time saving.
- complete IT solution can be given as it brings more participant into conversation with their own strength pertaining to that particular problem
CONs:
- There no possibility of interactive communication
- tech support process is dependent on line specific messages and can interrupt easily
- Not suitable for solving hardware related issues.
If you don’t want to carry the entire burden of IT support or maintenance then lean on a reputable IT support fort Lauderdale company and help your business grow.
