Assertive Communication in Sales and Customer Service

Assertive communication is all about, "I'm alright, you're alright"
you show this during sales and customer service through BEAT and 4V's

Assertive Communication
in Sales

Your Beliefs
your Emotions
your Actions
your Thoughts
Vs"
Visual
Visceral
Verbal
Velocity (time)
Vicinity (space)

Assertive Communication
in Customer Service